Lucky Coin Support Get in Touch

We're here whenever you need a hand. The fastest way to reach Lucky Coin is through our live chat, available directly inside your account and on the site. A member of our support team can help with deposits, withdrawals, account access, bonuses and general questions about playing at Lucky Coin.

Live chat is our primary support channel, so if you have a question or run into trouble, opening a chat is the quickest route to a resolution. We aim to answer clearly and honestly, and to point you to the right resource whenever a request needs specialist handling.

As a licensed operator, we are required to verify the identity of our players. During a KYC review we may ask you to upload documents such as proof of identity, proof of address and, where applicable, proof of payment ownership. Submitting clear, current documents through the secure prompts in your account helps us complete checks quickly and release withdrawals without delay.

These checks protect your account and help us meet our regulatory and anti-fraud obligations. If you're unsure which document to send, our live chat team can walk you through it. For more on how we handle your documents, see our Privacy Policy.

Giving us the right information up front means we can help you sooner. When you contact us, please have the following ready where relevant:

• The email address or username registered to your Lucky Coin account.
• A clear description of the issue, including any error messages you saw.
• The date, time and amount of any deposit or withdrawal in question.
• The payment method used (for example Visa, MasterCard, Bitcoin, Tether or USD Coin).

Please never share your full password with us. Our agents will never ask for it. Remember our minimum deposit is 20 USD, and USD is the currency we operate in.

Lucky Coin is for players aged 21 and over. If you ever feel your play is no longer fun or is becoming difficult to control, our team can help you set deposit limits, take a break or self-exclude. Reach out through live chat at any time, and visit our Responsible Gambling page for tools and support resources. We'd always rather you asked for help early.

If something hasn't gone the way you expected, tell us first. Start a live chat and clearly state that you wish to raise a complaint, including the details listed above and the outcome you're seeking. Most issues are resolved at this stage.

If your complaint cannot be settled through our support team, it will be escalated internally for a formal review. Lucky Coin is operated by ONCHAIN Technologies Ltd under a licence issued by the Government of Anjouan (licence ALSI-202411002-FI1). Should you remain dissatisfied after our internal process is exhausted, you may refer the matter to the relevant licensing authority. Our full complaint terms are set out in our Terms and Conditions.