Lucky Coin Privacy Policy

Lucky Coin is operated by ONCHAIN Technologies Ltd, licensed by the Government of Anjouan under licence number ALSI-202411002-FI1. For the purposes of this policy, ONCHAIN Technologies Ltd is the data controller responsible for the personal information you share with us when you register, deposit, play, or contact our team.

This policy explains, in plain language, what we collect, why we collect it, how long we keep it, who we share it with, and the rights you hold over your own data. It applies to every player aged 21 or over who uses our services. If anything here is unclear, reach us any time through our contact page or via live chat, and our privacy team will help.

We never sell your personal information. We share it only with trusted parties who help us deliver our service, and only to the extent necessary:

• Payment and financial partners — card networks, banks and cryptocurrency processors that handle your deposits and withdrawals.
• KYC and anti-fraud providers — specialists who verify identity documents and screen for financial crime.
• Game studios — providers such as Evolution Gaming, Pragmatic Play, NetEnt and others that power the games you play.
• Analytics and hosting services — technology suppliers that keep our platform stable, secure and performant.
• Regulators and authorities — where we are legally required to disclose information.

All partners are bound by confidentiality and data-protection obligations.

We retain personal data only as long as needed for the purpose it was collected, or as required by law. Account, transaction and verification records are typically kept for the duration of your account and for a defined period afterward to satisfy anti-money-laundering and licensing rules. Once no legal or operational need remains, we securely delete or anonymize your information. If you close your account, some data may be retained to meet these ongoing obligations before it is erased.

We do not process personal data without a lawful reason. Depending on the activity, we rely on one of the following grounds:

• Contract — to create and maintain your account, process bets, and pay withdrawals under our Terms and Conditions.
• Legal obligation — to meet anti-money-laundering, know-your-customer (KYC) and licensing requirements imposed on us as a regulated operator.
• Legitimate interests — to protect our platform against fraud, secure our systems, and improve our services, balanced against your privacy.
• Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time.

We only gather what we genuinely need to run a licensed, fair and secure gaming platform. This falls into a few practical categories:

• Account and identity data — your name, date of birth, email, address and the documents you submit during verification. We use this to confirm you are 21+, to comply with our licence conditions, and to prevent fraud.
• Financial data — deposit and withdrawal records, payment method details and transaction history. Our minimum deposit is $20 USD, and this data lets us process payments and honour our target one-hour payout.
• Gameplay data — the games you play, bets placed, session length and bonus activity, used to operate your account and support responsible-gambling checks.
• Technical data — IP address, device type, browser and cookie identifiers, used for security, fraud detection and improving the site.

We use cookies and similar technologies to keep you signed in, secure your session, remember preferences and understand how the site is used. These fall into several categories:

You can manage optional cookies at any time through your browser or our on-site controls. For tools that help you play within your limits, see our responsible gambling resources.

You have meaningful control over your data. Subject to applicable law, you may:

• Access a copy of the personal data we hold about you.
• Rectify inaccurate or incomplete information.
• Erase your data where we have no overriding legal reason to keep it.
• Port your data to another provider in a structured, machine-readable format.
• Object to or restrict certain processing, including direct marketing.

To exercise any right, contact us through our contact page. We will respond within the timeframe required by law and may need to verify your identity first. If you are concerned about how we handle your data, you may also raise the matter with the relevant data-protection authority in your jurisdiction. Matters relating to our licence fall under the Government of Anjouan.