To verify your Lucky Coin account we need three things: a valid photo ID, a recent proof of address, and, when relevant, proof of the payment method you used. These confirm who you are, where you live, and that the funds moving in and out belong to you.
Acceptable photo ID includes a passport, driver's license, or state-issued ID card — the image must show your full name, date of birth, photo and expiry date. Proof of address means a utility bill, bank statement or government letter issued within the last three months showing your name and full address. Payment proof depends on how you fund the account — a bank card, an e-wallet screenshot, or a crypto wallet record. Verification is a one-time check that keeps your balance and your withdrawals secure. You must be 21+ to hold an account.
Does verification affect my deposits and payment methods?
Verification doesn't change how you deposit, but the payment proof we ask for depends on which method you use. Our minimum deposit is $20 USD, and all balances are held in USD only.
We support cards like Visa and MasterCard, Google Pay, Bank Wire Transfer, and a broad range of crypto including Bitcoin, Bitcoin Cash, Ethereum, Tether, USD Coin, Cardano, Dogecoin, TRON and BNB (Binance Coin). For a card you may be asked for a masked image showing your name; for crypto we may request a wallet reference tied to your transaction. To keep withdrawals fast, we generally return funds to the same method you deposited with, which is one more reason we verify payment ownership up front. You can review the full list on our payments page.
Why was my document rejected?
Documents are usually rejected because they're unreadable, expired, or don't match the details on your Lucky Coin account. We check every file manually and never store rejected images beyond the review. The most common issues are easy to fix on a second attempt.
Blur or glare — text or the photo can't be read clearly.
Cropped edges — a corner or a line of information is cut off.
Expired ID — the document is past its valid-through date.
Stale proof of address — the bill or statement is older than three months.
Name or address mismatch — the details differ from what you registered.
Wrong file — a screenshot of the wrong page or an unsupported format.
If we reject a file, we tell you the exact reason in the same email we send when your check completes, so you never have to guess what went wrong. Recapture the document in full, in daylight, on a flat surface, with all four corners visible, and resubmit — that resolves the vast majority of cases on the first retry. Once verified, your withdrawals are paid within an hour.
How long does verification take?
Verification is reviewed once every required document has been submitted correctly, and we check documents in the order they arrive. You'll see your status update inside your account, so you always know whether your ID, proof of address and payment method have been cleared.
Review speed depends on image quality and completeness. When a file is sharp, current and matches your registration details, the check moves quickly and unlocks smooth cashouts. If something is missing, we'll flag exactly what we still need — a blurry scan, an expired document or a name that doesn't match — so you can resubmit without guessing. We accept documents in the three standard categories: identity, proof of address and the payment method you used, and each is confirmed separately so a delay on one does not block the others. Standard withdrawal processing runs around one hour once your account is verified, so we recommend completing KYC before you request your first payout rather than waiting until a withdrawal is pending.
Why do you verify accounts at all?
We verify accounts to confirm identity, prevent underage play, and protect against fraud and money laundering — it's a standard, responsible practice for any real-money casino. Lucky Coin is operated by ONCHAIN Technologies Ltd under a license issued by the Government of Anjouan (license ALSI-202411002-FI1).
Because we are an offshore operator, we are licensed abroad and not by any individual US state. Online casino play is regulated state by state and is legal in only a few states, so you should always check the rules that apply where you live before playing. The minimum age is set by each state: on regulated online-casino markets it is 21, while the 18 threshold that exists in some places covers only lotteries and horse-race betting. Verification helps us keep the platform safe for everyone who meets those requirements.
How do I upload my verification documents?
You upload documents directly from your account profile in the verification or "My Documents" area after you log in to Lucky Coin. Choose the document type, attach a clear file or photo, and submit — no email or third-party tool is needed.
The steps are straightforward:
Sign in and open your account settings.
Find the Verification / KYC section.
Select the category — ID, proof of address, or payment proof.
Upload a photo or scan (JPG, PNG or PDF work best).
Confirm and wait for our review.
Capture each document in good light, in full view, with all four corners visible and nothing cropped. If you photograph a card, keep the name and required digits readable while masking anything we ask you to hide. One clean submission is far faster than several blurry retries.
How do I keep my verified account secure?
Keep your account secure by using a strong, unique password, keeping your registered details current, and only ever submitting documents through your own logged-in Lucky Coin profile — never by unsolicited links.
If your address, ID or payment method changes, update your records and re-verify so future payouts aren't held up. We only ask for documents inside your account; treat any request that arrives another way with caution. Verification also supports responsible play — it ties your account to a single verified adult. If gambling ever stops feeling like entertainment, use the tools available and reach out for support: the National Problem Gambling Helpline at 1-800-522-4700 (ncpgambling.org) and 1-800-GAMBLER (1800gambler.net) are free and confidential. Self-exclusion programs are run per state. Always play within your means and remember you must be 21+.
Frequently Asked Questions
What ID documents does Lucky Coin accept?
We accept a valid passport, driver's license, or state-issued ID card. The image must clearly show your full name, date of birth, photo and expiry date, with all four corners visible.
What counts as proof of address?
A utility bill, bank statement or official government letter issued within the last three months, showing your name and full residential address matching your account details.
How long does the verification review take?
Most documents are reviewed the same day once submitted correctly. Clear, current files that match your registration are cleared fastest, which helps keep our roughly one-hour withdrawal processing smooth.
Why do I need to verify my payment method?
Payment proof confirms the funds belong to you and helps prevent fraud. Depending on how you deposited, we may ask for a masked card image, an e-wallet record, or a crypto wallet reference.
My document was rejected — what should I do?
Check the reason we provided, then recapture the document in good light on a flat surface with all edges visible and no glare. Make sure it isn't expired or out of date, and resubmit through your account.
Do I have to verify before withdrawing?
We recommend completing KYC before requesting your first payout. Verifying early means your withdrawal isn't held while we review documents.
Where do I upload my documents?
Log in and open the Verification or "My Documents" section in your account settings. Select the document type, attach the file, and submit — everything happens securely inside your profile.
